Introduction  

The Fresh Press does not allow for returns once the product has been purchased, unless  there is clear evidence that the product has a factory defect. Products purchased on the Fresh  Press website are subject to a 7-day return / cooling-off policy subject to the terms and  conditions below. The present right of return only applies to products that are returned in their  original, complete condition. Any product that has been damaged otherwise, is not in its  original packaging, or has packaging that has been worn beyond simply opening the product,  will not be refunded. Please address the return to the address provided below. 

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​Web orders and enquiries 

​For all inquiries relating to orders placed through this website ONLY, please email: info@thefreshpress.co.za 

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Please quote your order number in the subject line of all correspondence​

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Returns

At The Fresh Press, we are committed to providing high-quality products and excellent  customer service. This Refunds and Returns Policy explains your rights and our procedures  regarding returns, exchanges, repairs, and refunds.

 

Consumer Rights

These return and replacement terms and conditions are subject to the Consumer Protection  Act, 68 of 2008 ("CPA"), and any other applicable South African consumer protection laws.

   

Defective, Damaged or Faulty Products

If your product is defective, damaged on delivery, or develops a fault that is covered under the  CPA, you may be entitled to a repair, replacement or refund.

 

Please notify us as soon as reasonably possible after discovering the defect by emailing  info@thefreshpress.co.za.

 

Exchanges or Returns

1. Customers must initiate and requests for product returns with the Retailer where  the item is purchased. The Fresh Press will only process exchanges or returns bought  directly from our website or office.

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​1.1 Timeframe

• Customers must initiate any requests for product returns within 7 days from  the date of delivery or collection. If your order arrives damaged, please notify us within 48  hours of delivery and provide photographs of the product and packaging. 

• Due to the nature of our products, The Fresh Press does not generally accept returns or  offer refunds where you have changed your mind after purchase. 

• Any return requests for change-of-mind purchases will be considered at our sole  discretion and must be approved in writing before products are returned. 

• Approved change-of-mind returns may be subject to a reasonable handling or restocking  fee where permitted by law. 

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1.2 Finalisation of Exchange/ Return

• The exchange or return process will be finalised or  confirmed after a physical assessment by the Fresh Press manager, who will ensure the  following:  

• The packaging is intact and in 100% condition. 

• The unit has not been used. 

• The unit is in 100% condition. 

• Includes all accessories, manuals and components

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1.3 Handling of Damaged or Used Units:

If the packaging is not in 100% condition, the  unit has been used, or there is damage to the unit, The Fresh Press reserves the right to  impose a handling fee or decline the exchange.

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1.4 Delivery Charges:

Customers will be responsible for the delivery charges back to  The Fresh Press if the return is not due to a manufacturer's fault or damage that occurred  during transportation.  

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1.5. Requirements for Return or Exchange:

When requesting a return or exchange,  customers must provide the following information to The Fresh Press for further advice: Reason for Exchange: Customers should clearly state the reason for the exchange. 

• If the unit has been unopened and the sealing tape not removed, then a picture of the  unit must be provided. 

If the unit has been opened then the following is required: 

• Pictures of the Item without Packaging: Customers are required to provide pictures of  the item from all four sides, without the packaging. 

• Pictures of the Inside: Customers must provide pictures of the inside of the unit. 

• Pictures of the Unit Repackaged: Customers should provide pictures of the unit  repackaged from all four sides. 

• Unit Usage Confirmation: Customers need to indicate whether the unit has been  plugged in or used.

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1.6. Exchanges:

Exchanges will only be considered on condition that the original packaging is in the  same condition as at delivery/collection, the unit has not been used or powered on, the  unit is in 100% condition (no scratches or dents), all accessories are available, and the  model is still a current model. Should any one of these terms be compromised, The Fresh  Press reserves the right to honour an exchange and apply a handling fee ranging from 30%  and higher, depending on the condition.

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2. Returns will only be accepted once authorised by The Fresh Press.

Where appropriate, The Fresh Press may offer a replacement product instead of a refund.

 

Refunds and Exchanges

• Approved refunds will be processed to the original payment method used for the purchase. 

• Cash refunds will not be given, and any monies due will be paid back into the user's bank  account. 

• All exchanges for faulty goods will be done in line with the terms of the CPA. The Fresh Press will inspect the faulty item and prepare a report. 

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If the unit has not been used in accordance with the user manual then this is not classified as  faulty. Any repairs will be quoted on and subject to customer approval either repaired or  returned. 

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If the unit is not operating according to the operating manual, then the unit can either be  repaired according to the warranty terms and conditions if the issue is not material or if  material then the exchange will be done in terms of the CPA.

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• Refunds are completed within 7 working days from the date of agreement by Raw Juice (Pty)  Ltd.  

• A handling fee may be applied to returns for unsatisfactory purchases. 

• Approved change-of-mind returns may be subject to a reasonable handling or restocking fee  where permitted by law.

 

Warranty Claims

Certain products may be covered by a manufacturer's warranty. 

 

Contact Information

Email: info@thefreshpress.co.za 

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Johannesburg 

Now Media Centre, Illovo Boulevard 

Upper Basement Office, 32 Fricker Road

Illovo, Sandton 

Johannesburg 

Tel: 011 402 0062 

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Cape Town 

Unit 4 Coffee Depot 

47 Morningside Street 

Ndabeni 

Cape Town 

Tel: 021 427 9185 

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Please note that products must not be returned to either location without prior written  authorisation from The Fresh Press.

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